Refund policy
We want you to order with confidence for your laundromat. This policy explains what can be returned, how returns work, and how refunds are issued. By placing an order, you agree to the terms below.
Return window
You have 14 days from the date your order is delivered to request a return. Requests made after 14 days cannot be accepted.
Final sale — machine number decals
Machine number decals are cut to the specific numbers you select and cannot be resold, so they are final sale and non-returnable, except where the item is defective or we made an error. All other products, including fill line labels, follow the standard return terms below.
Eligibility for return
To be eligible for a return, an item must be:
- Unused, uninstalled, and in its original condition, with all components and original packaging intact
- Accompanied by your order number or original invoice number
Vinyl and adhesive products that have been applied or removed from their backing, and 3D-printed items that have been installed in a machine, cannot be returned — once applied or installed they are no longer in resaleable condition.
How to start a return — authorization required
All returns must be authorized before you ship anything back. Do not send items without a Return Merchandise Authorization (RMA); unauthorized returns may be refused.
To request an RMA, email support@amus3dprints.com with:
- Your order number or original invoice number
- A brief reason for the return
- Clear supporting evidence (photos or video) — required for any defect, damage, or wrong-item claim
If your return is approved, we’ll reply with an RMA number and the return shipping address. Write the RMA number on or inside your package.
Return shipping
- Change-of-mind returns: the customer is responsible for return shipping costs.
- Defective, damaged, or wrong items: we cover return shipping and provide a prepaid label.
To prevent damage in transit, pack returns in a box with adequate packing material — reuse the original box and packaging when possible. Items damaged in return transit due to inadequate packaging may receive a reduced refund.
Restocking fee
A 15% restocking fee applies to change-of-mind returns of eligible, non-defective items. This fee does not apply when the return is due to a defect, damage, or our error.
Defective, damaged, or wrong items
Please inspect your order as soon as it arrives. If anything is defective, damaged in transit, or incorrect, contact us as soon as possible — and no later than 14 days after delivery — with photos so we can make it right. Depending on the situation we will ship a replacement, recut or reprint the item, or issue a full refund, and we cover return shipping. For lower-value items, we may simply send a replacement without requiring the original to be returned.
Condition of returned items
All returns are inspected on receipt. Items returned used, damaged, or incomplete may receive a partial refund based on their resaleable condition:
- Missing components or packaging: the retail value of the missing item(s) is deducted.
- Light, resaleable wear: an additional deduction of up to 20% may apply, in addition to the standard 15% restocking fee.
- Heavily used, customer-damaged, or non-resaleable: the refund may be reduced by up to 50% or declined.
We will always tell you the outcome and the reason before finalizing any adjusted refund.
Refund timeline
- We inspect your return within 5 business days of receiving it and email you whether it’s approved.
- Approved refunds are issued to your original payment method within 5 business days of approval.
- Allow up to 10 additional business days for your bank or card issuer to post the refund.
Original shipping charges, taxes on shipping, and the restocking fee (where applicable) are non-refundable. If 15 business days have passed since we notified you of approval and you still don’t see your refund, contact us at support@amus3dprints.com.
Order cancellations
Need to cancel? Email us as soon as possible. We can cancel and fully refund an order before it enters production or ships. Once a custom or made-to-order item has entered production, it can no longer be cancelled.
Exchanges
The fastest way to exchange an item — for example, the wrong machine brand — is to request an RMA for the original and place a new order for the correct item. Reach out and we’ll help you get the right fit.
Questions
Email support@amus3dprints.com and we’ll help.